Frequently Asked Questions


  • Why would I contract Bitter Buyer to help me get my money back?

    • The simple answer is – why wouldn’t you? The Bitter Buyer, LLC is a licensed and bonded company dedicated to assisting consumers. We will recoup funds from purchases made where goods and/or services were not received as promised. If you feel you have been “scammed” or taken advantage of in any way, we can help. We offer you a “Win-Win” scenario – we never ask for money upfront. We only get paid if we recover your investment.

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  • What is a Special Power of Attorney?

    • The Special Power of Attorney document allows Bitter Buyer to speak on your behalf to obtain information and recover your investment. It is strictly limited to the purchase in dispute. It does not allow us to add our name to your account, make any changes to your account, use your credit card or have access to any personal information other than as outlined in the document.

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  • Why do I need a Special Power of Attorney?

    • This document will allow Bitter Buyer to do our job more efficiently and successfully. By giving us a Special Power of Attorney, you allow us to do the work necessary to recover your money and insure your safety.

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  • Is my information safe with The Bitter Buyer?

    • Bitter Buyer is licensed and bonded. We adhere to all federal regulations and privacy laws. We will only use your personal information in the manner that the Special Power of Attorney allows. Please read our Privacy policy |   Terms of Use for more information.

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  • Do I have to put up money to get started?

    • No. There are zero upfront fees. If we don’t collect for you, we don’t get paid. Period.

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  • Will I be required to do a lot of work?

    • We do 99% of all the work necessary to recover your investment. However, you will have to put forth the time and effort to provide the documentation required for Bitter Buyer to take your case.

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  • Will this process affect my credit?

    • No. This process does not affect your credit whatsoever. In cases where a purchase has been made by credit card, it will be imperative that you continue to pay your monthly bill on time. Until we collect your money and the process is complete, your charge for the purchase in dispute will remain and must be treated as any other charge.

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  • Can you still help me if I already tried to get my money back and was not successful?

    • The answer is yes. Many of our clients have spent endless hours trying on their own with little or no success. Most often, we win where they have failed. Our Online Consultation form will determine if you qualify for our program, and will eliminate the need for you to spend any further time or effort.

Testimonial

A custom glass door seemed like the perfect finish for my new home so I sought a local retailer who seemed reputable and fair. After making a down payment equal to half the total production costs, I was told it would be arriving at my front step within a month. It arrived within a timely manner, but not without damages. There were several imperfections in the glass, which were not up to my standards and I didn’t want to pay for. When I demanded my deposit be returned and they take back the damaged door, they told me I had already made my decision to purchase and I owned the door regardless. Unable to resolve this on my own, I requested the services of The Bitter Buyer. They were able to get me requital in almost no time at all. Not only did they help me get the justice I deserved, but gave me priceless piece of mind.


Do I Qualify?